About Our Coffee
Where does your coffee come from?
We source our single-origin coffee directly from farmers in premium growing regions. Each product page details the specific origin, elevation, and farmer partnership behind that coffee.
What makes your coffee "specialty grade"?
All our coffees score 80+ points on the Specialty Coffee Association scale. We focus on exceptional flavor profiles, sustainable farming practices, and direct relationships with growers who share our commitment to quality.
How fresh is the coffee when I receive it?
We roast to order in small batches. Your coffee is typically roasted within days of shipping to ensure peak freshness and flavor.
Brewing & Storage
How should I store my coffee?
Store your coffee in an airtight container in a cool, dark place. Avoid the refrigerator or freezer, as moisture and temperature fluctuations can affect flavor. Use within 2-4 weeks of opening for optimal taste.
What's the best way to brew your coffee?
Each coffee's product page includes recommended brewing methods and ratios. Generally, we recommend a 1:16 coffee-to-water ratio and water temperature between 195-205°F for most brewing methods.
Orders & Shipping
How long does shipping take?
We typically ship within 1-2 business days of roasting. Delivery times vary by location but most domestic orders arrive within 3-5 business days. See our Shipping Information page for details.
Do you ship internationally?
Currently, we focus on domestic shipping to ensure the freshest possible coffee reaches our customers. We're exploring international options for the future.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.
Sustainability & Ethics
How do you ensure fair treatment of farmers?
We build direct relationships with our farmers and pay well above fair trade prices. These partnerships ensure sustainable livelihoods and allow farmers to invest in quality and environmental stewardship.
What are you doing for the environment?
Beyond supporting sustainable farming practices, we partner with One Tree Planted to offset our environmental impact. Learn more on our One Tree Planted page.
Returns & Contact
What if I'm not satisfied with my coffee?
We stand behind our quality. If you're not completely satisfied, please contact us within 14 days of delivery and we'll make it right.
How can I contact you?
You can reach us through our contact form or email us directly. We typically respond within 24 hours during business days.
